Intellectual Property Rights
Any designs, ideas or any collaborative content shared between you and Henna Bloom is our intellectual property. You may not take designs we offer and use them elsewhere for manufacturing.
Creative Corner Limitations
We aim to be as transparent and honest as possible with our business. There are some things which you may request in Creative Corner which is not possible to create due to machine, material or design limitations. I will not get into the nitty gritty of how design software, 3D printers and lasers work because there are lots of variables to consider. But just enough to understand what is and isn’t possible.
Cookie Cutters and Emboss Stamps: The design is created, it is converted to a vector image and configured for 3D modelling, it is then modelled into a 3D object, prepared for 3D printing and then it is printed. Limitations to consider:
- Small, intricate designs tend to print too brittle, therefore prone to break and warp. Small stamps are usually avoided or have minimalist details. The bigger the design, the more detailed it can be.
- Too much details on the stamp can cause small indents or pockets in the embosser. This can be annoying when fondant gets stuck in the grooves.
- Complicated designs can overwhelm the capabilities of a 3D printer.
Acrylic Deboss Stamps: Designed, configured for the laser and manufactured. These tend to be more flexible with design options and are the best choice for finer details. Some limitations include:
- Fine details can cause fondant and cornflour to wedge into the grooves giving inconsistent results unless cleaned frequently during use.
- Thin running writing can cause issues where you will have to apply a lot of pressure to get a good result.
Toppers and Charms: Designed, configured for the laser and manufactured. The more touch points the stronger the topper/charm. Having only 2 letters (T+A) for engagement or wedding charms can be tricky and require some adjustments to make it possible. Writing that is too thin will also be very brittle.
As always if you have any questions regarding custom designs contact us at creativecorner@hennabloom.com.au.
Sets and Collections
The lifetime 20% off replacement free can only be claimed 1 month after purchasing the set. You can only claim 1 item from that set per month. You can only claim 1 item at a time. This is in place to prevent misuse of this benefit. For any questions email us at contact@hennabloom.com.au.
Warranty and Returns
Due to the nature of our products, there is no warranty offered. Some way there is no warranty on the measuring cups you used to make the cookies.
We are sure that the product will exceed your expectations in quality and durability. The products manufactured are strong and robust. Your order is also well packaged for shipping. Although, in the case that you receive a damaged item you may be eligible to exchange for a new one.
Conditions are: You must contact us within 3 days of receiving the damaged product. You must take a photo and send it to us at contact@hennabloom.com.au.
We offer no change of heart returns.
Manufacturing and Shipping
Some products have stock, but most of the products you purchase are made to order. For store bought products the manufacturing is 1-2 days. While custom orders can take 1-5 due to the design and prototypes needed to pass our quality control. Shipment is the same day if the product is ready before 3pm. Otherwise it is the next day.
Emergency Line
Emergency line customers skip the queue and take manufacturing and shipping priority.
Manufacturing is the same day. Shipment is between Monday-Friday during courier business hours. We are not responsible for shipping delays once the item is shipped as this is out of our control.